Restaurants

How the Program Works

How do you select which restaurants to partner with?

We strive to work with local restaurants in the same community as our hospital partners. We want to focus efforts in the community, and help restaurants get business while they’ve had to shut down all or part of their business.

To best work with the program, we typically follow these guidelines:

  • Need to be able to make 50 meals with each portion packaged separately (not family style). We want to make it as easy on the clinicians and hospitals as possible. Many are short on utensils, and may need these to be provided. With that all said, we are trying to minimize waste as much as possible so the hospitals don't get overrun.
  • You'll need to have staff available to deliver to the hospital
  • Each meal needs to cost around $20
  • Each meal needs to serve a balance of diets (omnivore, veggie)
  • Must be able to take electronic payment via an ACH deposit
  • We generally prefer not to partner with national, corporate chains or franchises but instead work with individual restaurants, small restaurant groups, and local chains

When will I be matched with a hospital?

We create schedules weekly, so you may have 1-2 weeks before being matched to a hospital. Due to overwhelming interest, we can't promise everyone gets assigned a slot but we will try to help as many restaurants as we can. If you’re able to accommodate rush requests with a same-day turnaround, please let your Restaurant Representative know!

How many meals will I be providing?

Once you’re matched with a hospital, we’ll work with their team to confirm the number of meals they need. Since we’re helping the COVID-19 frontline workers that are mostly in emergency departments and ICUs, typically we’re providing 50-75 meals.

Can I select which hospital I’ll be working with?

We aren’t able to guarantee that you’ll be serving a specific hospital. We prioritize hospitals with the greatest need first, and since these needs may shift rapidly, we may change which hospital a delivery is going to. We also try our best to match restaurants with a hospital close to them since we’re helping local community members support each other. If you have a suggestion for or a contact at a hospital we’re not partnered with yet, please let us know at hospitals@frontlinefoods.org so we can reach out!

Food Preparation and Standards

Do I need to prepare meals in a specific way?

Yes – the FDA has released new food and safety guidelines for the service industry. Food facilities, like other work establishments, need to follow protocols set by local and state health departments, which may vary depending on the amount of community spread of COVID-19 in a particular area. Please reference local guidelines and CDC recommendations when preparing food.

Guidelines for local health departments can be found here.​

Do I need to use specific packaging?

Most hospitals require individually packaging all meals as opposed to buffet-style or catering-style packaging. This helps ensure meals can be distributed individually while reducing the risk of cross-contamination.

Substances such as plastic bags, styrofoam, plastic containers, or plastic utensils may or may not be permitted depending on your location.

Your local Restaurant Representative will help you with any specifications for your deliveries.

What should we include in the meal?

Our goal is to provide nutritious, balanced meals to frontline workers during the COVID-19 pandemic. We recommend that meals provide a balanced source of nutrition, with protein and vegetables.

Payments

Who is paying for the meals?

Your local community! Frontline Foods helps find donors and raise money to cover the costs of the meals.


Hospitals

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How the Program Works

How do you select which hospitals to partner with?

We partner with hospitals that have identified there is a need; we aim to be additive and not a distraction. Our goal is to help nourish and and boost morale for frontline staff, many of whom are working in tough conditions and do not have a lot of food options nearby (especially during the late night shifts). We try to focus on hospitals that are already triaging COVID-19 patients and are experiencing high stress/demand in their EDs and ICUs, but expand to other departments on a case-by-case basis.​

How many meals will we receive?

We’ll work with you to understand what departments your frontline teams are in to get a headcount for how many meals you need. Generally, we begin by focusing on frontline staff at the ED and ICU, and start with dinner deliveries. We have learned that dinner is a high need time due to hospital cafeterias being closed and limited to no options available for late night shifts. This generally equates to 40-60 dinner meals delivered per hospital, but we can adjust based on your needs and our fundraising efforts (we’ve had some hospitals go up to 100 meals).

How often will we receive meals?

This is region and situation-dependent. We’d love to provide lunch and dinner meals for every hospital daily, but are constrained by fundraising. We may also have to balance demand across multiple hospitals in a city. We will work with you to determine what is feasible – often we start with a few days a week with the goal of raising enough to scale to daily meals.

Who is paying for the meals?

Your local community! Frontline Foods helps find donors and raise money to cover the costs of the meals.

Food Preparation and Standards​

How are meals prepared and packaged?

Restaurants are instructed to follow the new food and safety guidelines that the FDA released for the service industry. Food facilities, like other work establishments, need to follow protocols set by local and state health departments, which may vary depending on the amount of community spread of COVID-19 in a particular area. They also review the guidelines for local health departments.

We recommend that restaurants individual package all meals as opposed to buffet-style or catering-style packaging. This helps ensure meals can be distributed individually while reducing the risk of cross-contamination.

If you have restrictions for your specific location (like not permitting plastic bags, styrofoam, plastic containers, or plastic utensils), please let your Hospital Representative know so they can work with the restaurant and comply.


Donors

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How the program works

How do you select with restaurants and hospitals to partner with?

We focus on connecting hospitals with local restaurants in their community. We source restaurants and hospitals in various ways – in some cases prospective partners have reached out to us, we may have local team members that have connected with restaurants and hospitals in the area, or we may even have friends and families working directly on the frontlines.

In some cases, hospitals may not be able to partner with us due to their internal policies or restaurants may not be able to accomodate the volume of meals needed.

If you have a contact at a restaurant or hospital that we should explore partnering with, please reach out to us at info@frontlinefoods.org!​

Can I earmark my donations to a specific hospital or restaurant?

Right now we only have a way to select a certain city you’d like to support, and can’t earmark donations to a specific hospital or restaurant.

Is this donation tax deductible?

Yes! We have partnered with World Central Kitchen, a 501(c)3 tax-exempt organization, and your donation is tax-deductible within the guidelines of U.S. law. To claim a donation as a deduction on your U.S. taxes, please keep your email donation receipt as your official record. WCK will send it to you upon successful completion of your donation. WCK's EIN number is: 27-3521132.

Will I get a receipt?

A donation receipt will be sent to you at the email address you provide on the donation page form. Please be sure to keep a copy of your receipt for tax purposes. If you select a recurring donation, you will be sent an individual receipt each month when your donation is processed. For donations over $250 you will also receive a receipt by mail.​

Is my donation secure?

Absolutely. The security and confidentiality of your information is our highest priority. We use industry-standard SSL (secure socket layer) technology to protect your information and provide a safe and secure environment for online donations. We will not sell, trade or share your personal information with anyone else, nor send donor mailings on behalf of other organizations, and we will only share personal information if you have given us specific permission to do so.

What are the fees associated with my donation?

For each credit card transaction, our payment processor - WePay - charges the following fees: 2.2% + $0.30 transaction fee for Visa, Mastercard, and Discover; An additional 1% fee is added for American Express; An additional 1% fee is added for international payments. There is a Classy fee of 2% on all transactions.


Other Ways to Give

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Mail a Check

Please make your check payable to “World Central Kitchen” with “Frontline Foods” or “Frontline Foods - [Chapter]” (e.g., “Frontline Foods - Los Angeles”) in the memo.*

To donate nationally and have your funds used in the chapters with the greatest needs, simply put “Frontline Foods” in the memo.

Mail to:
World Central Kitchen
c/o Erin Gore, VP of Development
1342 Florida Avenue NW
Washington DC 20009

* If no chapter exists funds will be allocated to the national mission.

Donate Stock, Send a Wire Transfer, or Make a Grant

If you would like to donate marketable securities, donate via wire transfer, or discuss a grant from a personal or corporate foundation, please contact: donate@frontlinefoods.org